Shipping Policy
1. General
The "YadToYad" website offers delivery services to customers in Israel through Israel Post.
In addition, customers may choose free self-pickup in Harish, by prior arrangement.
Available shipping methods and their costs will be displayed during the ordering process.
2. Registered Mail
The cost of registered mail is NIS 20.
For orders totaling NIS 250 or more, registered mail will be provided free of charge.
Registered mail includes a tracking number that allows the customer to track the shipment.
According to Israel Post's stated service times, the estimated delivery time for registered mail within Israel is up to 14 business days. Delivery times may vary depending on Israel Post's operations and the destination.
3. Express Delivery
Customers may choose express delivery for NIS 50.
According to Israel Post's express service, the delivery time is up to 2 business days, excluding the collection day, subject to the service conditions and the shipment's destination.
The free shipping benefit for orders of NIS 250 or more applies to registered mail only and does not apply to express delivery.
4. Self-Pickup
Customers may choose free self-pickup in Harish.
Self-pickup is available by prior arrangement after the order is ready for collection.
Once the order is ready, the customer will be contacted to arrange the pickup.
The pickup location and available pickup times will be provided to the customer as part of the arrangement.
Self-pickup does not imply that the business operates a physical store or maintains regular public opening hours.
5. Order Processing and Dispatch
Orders will be processed after payment has been approved.
Orders will be handed over to Israel Post within up to 3 business days from the date payment is approved, unless otherwise stated during the ordering process.
Once the shipment has been handed over to Israel Post, the customer will receive a tracking number, where the selected service includes tracking.
For the purposes of this policy, business days are Sunday through Thursday and do not include Fridays, Saturdays, holiday eves, or holidays.
6. Shipping Address
The shipment will be sent to the address provided by the customer when placing the order.
The customer is responsible for ensuring that all shipping details, including the recipient's name, address, apartment number, and postal code, are correct and complete.
If a shipment is returned because of an incorrect or incomplete address provided by the customer, a new shipment may be arranged subject to payment of the additional shipping cost, where applicable.
7. Failure to Collect a Shipment
If a shipment cannot be delivered to the recipient at the provided address, it may be transferred to a post office for collection in accordance with Israel Post procedures.
The customer is responsible for tracking the shipment and following any instructions or notifications provided by Israel Post.
If a shipment is returned to the business because it was not collected by the customer, a new shipment may be arranged subject to payment of the additional shipping cost, where applicable.
8. Delivery Delays
The delivery times stated in this policy are based on Israel Post's service times and may vary.
A delay in delivery will not affect any rights granted to the customer under applicable law.
In the event of an unusual delay, the customer may contact us using the contact details provided on the website.
9. Changes to the Shipping Policy
The business may update its shipping methods, shipping costs, and delivery times from time to time.
The price and shipping options displayed to the customer when placing an order will apply to that order.
This Shipping Policy is subject to applicable law and the website's Terms and Conditions.